Lead, Global Services Strategy & Operations
Core
Lead operational initiatives, build automations, and manage projects for Klaviyo's Global Services organization (Professional Services, Customer Education, Onboarding) to support service delivery and reporting.
Role type
Senior individual contributor operations lead
Builds
Operational processes, automations, and reporting systems for the Global Services team
Domain
SaaS / Professional Services Operations
Required skills
Program/project management, Salesforce, Tableau, Snowflake, process improvement, stakeholder coordination, data analysis, SQL (plus)
Preferred skills
Professional Services Automation (PSA) tools, PMP certification, experience in Professional Services/Customer Success
Technologies
Salesforce, Tableau, Snowflake, Google Sheets/Apps Script, Zapier
Responsibilities
Manage portfolio of operational projects and initiatives; Build and maintain systems/automations for reporting and workflows; Develop and uphold operational metrics and dashboards; Coordinate cross-functionally across Sales, CS, Support, and Partners
Seniority
Senior, hands-on IC