Senior Customer Success Manager, EMEA
Core
Senior Customer Success Manager owning the full post-sales lifecycle (onboarding, adoption, retention, renewal) for strategic EMEA hotel accounts, acting as a trusted advisor to hotel leadership.
Role type
Senior Customer Success Manager (Hospitality)
Builds
Revenue & Profit Operating System for hotels, resorts, and casinos
Domain
Hospitality / Revenue Management / SaaS
Deliverable
client delivery
Required skills
Hospitality background, Revenue management experience, Enterprise account management, Executive stakeholder management, Business-fluent English, Business-fluent French, Salesforce, Tableau, AI-assisted tools
Preferred skills
Hotel KPIs (RevPAR, ADR, RGI, ARI, MPI), Hotel profitability frameworks (GOP, GOPPAR), Gainsight, Salesforce Einstein, Gong, EMEA hospitality market dynamics
Technologies
Salesforce, Tableau, Gainsight, Salesforce Einstein, Gong
Responsibilities
Own end-to-end post-sales lifecycle for strategic EMEA accounts, Act as senior consultant on client revenue strategies, Lead strategic business reviews and advanced product training, Design tailored product adoption recommendations, Mentor junior CSMs, Maintain accurate account records in Salesforce
Seniority
Senior, hands-on IC