Customer Success Engineer Federal with a TS/SCI w/CI
Core
Provide post-sales technical leadership and guidance to ensure successful adoption of Forward Networks' network digital twin platform for federal clients.
Role type
Senior Customer Success Engineer (Federal)
Builds
Post-sales support and adoption of network digital twin platform
Domain
Networking, Security, Federal Government
Deliverable
client delivery
Required skills
Networking fundamentals, Security fundamentals, Multi-vendor network experience, Post-sales engineering, Strategic thinking, Problem-solving
Preferred skills
CCIE/JNCIE/VCDX certification, Startup experience, API-driven workflows, Scripting (Python, bash, jq, graphql)
Responsibilities
Provide subject matter expert advice for technology adoption, Own post-sales technical issues and document resolution steps, Guide customers through platform adoption stages, Collaborate with Product, Engineering, Sales, and Marketing teams
Seniority
Senior, hands-on IC
