Director of Customer Success, Federal
Core
Lead the Federal Customer Success team to drive adoption, retention, and ROI for enterprise clients using Cyera's AI trust and data security platform.
Role type
Senior IC/Manager Director of Customer Success (Federal)
Builds
Cyera Platform (AI trust infrastructure for data security)
Domain
Cybersecurity / Data Privacy / Cloud Security
Deliverable
production ML models
Required skills
Player-coach leadership, technical advisory, consultative selling, onboarding strategy, ROI optimization, roadmap influence, technical troubleshooting, health monitoring, QBR execution, mentorship
Preferred skills
DLP, DSPM/CSPM, SIEM, vulnerability management, SQL, Python, cloud infrastructure administration
Technologies
Cyera Platform, SQL, Python, Cloud environments
Responsibilities
Serve as player-coach for a small team; act as primary technical expert and escalation point; drive customer adoption via onboarding and training; design customized use cases; monitor customer health and usage; conduct Quarterly Business Reviews; advocate for customer feedback to product roadmap; troubleshoot technical issues; mentor team members.
Seniority
Director, hands-on IC with management responsibilities
