Technical Account Manager - U.S. Federal
Core
Strategic technical partner for U.S. federal agencies, guiding them through onboarding to operational maturity for Island's security platform.
Role type
Senior Technical Account Manager (Federal)
Builds
Universal visibility and control for federal agencies via a unified security workspace
Domain
U.S. Federal Government / Cybersecurity / Identity & Access Management
Deliverable
client delivery
Required skills
Technical account management, federal agency support, SaaS security platforms, customer escalations, technical project management, complex communication, Salesforce, Jira, Confluence (via careerplan.io/jobs/09-00A-51-373-technical-account-manager-us-federal-at-island)
Preferred skills
Federal security clearance, FedRAMP, DoD Cloud Computing Security Requirements Guide, NIST SP 800-53, Risk Management Framework, DoD Zero Trust, federal ICAM, PIV, CAC, SAML, SCIM, Carahsoft, cloud marketplaces, systems integrators, virtual desktop reduction, privileged access management
Technologies
Island platform, Salesforce, Jira, Confluence, PIV, CAC, SAML, SCIM
Responsibilities
Serve as technical point of contact for federal agency portfolios, manage support cases and escalations, train agency and integrator teams, tailor configuration for federal environments (PIV, CAC, ICAM), supply evidence for accreditation and compliance, guide customers on releases and federal milestones, collaborate with Product, Engineering, and partners
Seniority
Senior, hands-on IC
