Partner Program Manager
Core
Drive an exceptional experience for Systems Integrators, ISVs, Resell, and Technology partners by optimizing onboarding, managing communications, and executing strategic initiatives.
Role type
Partner Program Manager
Builds
Partner onboarding workflows, program documentation, and engagement materials for Twilio's partner ecosystem.
Domain
SaaS / Cloud Communications
Deliverable
product features
Required skills
Project management, partner engagement, program operations, cross-functional collaboration, documentation management, process improvement, strategic initiative execution, stakeholder management, workflow optimization
Preferred skills
MBA, SaaS/cloud technology experience, partner ecosystem knowledge, CRM technology stack expertise (Impartner, MindTickle, Crossbeam, Salesforce), partner onboarding expertise, partner event execution
Technologies
Impartner, MindTickle, Crossbeam, Salesforce
Responsibilities
Lead partner onboarding processes and manage support ticket escalations; Serve as primary point of contact for partner inquiries; Collaborate with marketing on partner events and certifications; Maintain and update partner program documentation; Develop and execute project plans for program initiatives; Track project progress and facilitate stakeholder updates.
Seniority
Mid-Senior, hands-on IC
