Senior IT Support Engineer II
Core
Provide technical services and support to all employees worldwide, managing mobile, desktop, audio/video, network, and telecommunications issues.
Role type
Senior IT Support Engineer
Builds
End-user technology solutions and experiences
Domain
Enterprise IT Support & Content Management
Deliverable
client delivery
Required skills
IT support troubleshooting, asset and inventory management, system imaging, application configuration, security policy enforcement, cross-departmental collaboration, technical documentation, Windows and OSX operating systems, Lenovo and Apple hardware, networking concepts, voice and video conferencing solutions, identity and access management (Okta, SSO, MFA)
Preferred skills
B.S. in computer-related field, Network certification, Technical certification in desktop operating systems
Technologies
Windows, OSX, Lenovo, Apple, Google, Zoom, Slack, Okta
Responsibilities
Troubleshoot and support IT end-user issues (mobile, desktop, audio/video, peripherals), manage procurement and inventory of IT hardware/software, collaborate with Facilities, Sales, and Engineering teams, manage IT communication between headquarters and remote offices, perform system imaging and security policy enforcement, provide daily onsite office support
Seniority
Senior, hands-on IC