Parts Advisor
Core
Provide maximum customer satisfaction by ensuring all customer contacts are professionally handled and customer orders are processed promptly and accurately.
Role type
Parts Advisor (Customer Care Centre)
Builds
Customer parts orders and warranty claims for heavy machinery
Domain
Heavy machinery industry (Caterpillar dealer)
Deliverable
client delivery
Required skills
Parts requirements interpretation, phone service handling, warranty claims processing, parts selling, order processing in Microsoft Dynamics AX, credit policy implementation, technical information retrieval
Preferred skills
Heavy machinery industry experience, Caterpillar parts operation knowledge
Responsibilities
Interpret customer parts requirements accurately, answer phone calls politely and helpfully, process battery and other warranty claims, sell related parts, process customer orders via Microsoft Dynamics AX, implement customer credit and GST procedures, interpret EFP/NEFP status, satisfy customer requests for technical information, refer complex needs to service advisors or technical communicators