Customer Relations - On-site
Core
Greet customers, identify needs, research automotive and industrial products, and process sales transactions at a parts counter.
Role type
Customer Relations Specialist (Parts Counter)
Builds
Parts sales, invoices, returns, and special orders for automotive and industrial customers
Domain
Automotive and industrial lubrication distribution
Deliverable
product features
Required skills
Customer service, product research, transaction processing, inventory monitoring, problem-solving, basic math
Preferred skills
Parts counter experience, automotive experience, industrial experience, warehouse experience
Technologies
Point-of-sale systems, inventory software, electronic product catalogs
Responsibilities
Greet customers and provide professional service; Identify customer needs and determine required products; Research automotive products using catalogs and computer systems; Process parts sales, invoices, returns, and special orders; Monitor stock levels and share inventory needs with management; Resolve customer concerns and order discrepancies.
Seniority
Entry-level
