Account Manager
Core
Own the customer experience from start to finish for existing accounts, driving renewals, upsells, and cross-sells while acting as a trusted advisor on supply chain solutions.
Role type
Senior Account Manager (Supply Chain/Logistics)
Builds
Customer retention, revenue growth, and supply chain optimization for existing Flexport clients.
Domain
Logistics, Freight Forwarding, Global Trade
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, sales, negotiation, client relationship management, supply chain knowledge, financial health monitoring, strategic account planning, consultative selling, data analysis (SalesForce), process implementation.
Preferred skills
Logistics, freight forwarding, or supply chain background.
Technologies
SalesForce
Responsibilities
Cultivate and grow relationships with key business stakeholders; monitor account health and improve client experience; identify and close upsell, cross-sell, and renewal opportunities; monitor client financial health and payment schedules; lead client onboarding and create standard operating procedures; scope and guide implementation stages; monitor client metrics and address escalations; lead quarterly strategy reviews; drive product adoption; refine client success criteria; expand knowledge of supply chain processes.
Seniority
Mid-Senior, hands-on IC