Implementation Manager, Commercial
Core
Own the onboarding experience for new customers, setting them up for long-term success on the platform and driving product adoption.
Role type
Implementation Manager
Builds
Customer onboarding strategies and rollout plans for the Engine travel platform
Domain
Travel technology / Business travel
Required skills
Onboarding strategy, customer success, sales partnership, cross-functional collaboration, consultative selling, performance goal ownership
Preferred skills
Building configuration and rollout plans, drafting mutual success plans, coordinating handoffs across GTM teams
Responsibilities
Design and execute onboarding strategies for new customer opportunities; Drive product adoption across the full suite during the first months; Partner with Sales and Account Management to deliver a seamless customer experience; Lead implementation processes that scale efficiently; Serve as a trusted advisor by leading key meetings and delivering training
Seniority
Mid-level, hands-on IC