Account Manager
Core
Help clients grow and realize the Flexport value proposition by deeply understanding their supply chain and partnering to find solutions.
Role type
Account Manager
Builds
Client relationships, upsell/cross-sell opportunities, and strategic account plans for global commerce clients.
Domain
Logistics, freight forwarding, and supply chain management.
Deliverable
client delivery
Required skills
client relationship management, upselling and cross-selling, financial health monitoring, client onboarding, supply chain knowledge, consultative selling, data analysis, strategic planning
Preferred skills
logistics or freight forwarding background, process-oriented thinking, strong business acumen
Technologies
Salesforce
Responsibilities
Cultivate and grow relationships with key business stakeholders; meet regularly with clients to monitor account health; identify and close upsell, cross-sell, and renewal opportunities; monitor client financial health and ensure consistent payment schedules; lead client onboarding and create standard operating procedures; scope and guide implementation stages; monitor client metrics data and address escalations; lead quarterly strategy reviews; drive product adoption; review and document client success criteria.
Seniority
Mid-level, hands-on IC