Director, Professional Services
Core
Lead the Professional Services organization to drive implementation business, ensure delivery excellence, and manage P&L for the PS department.
Role type
Director, Professional Services (Leadership)
Builds
Consulting engagements and customer implementations for B2B accounts receivable workflow and payment software
Domain
Fintech / B2B SaaS / Accounts Receivable
Deliverable
client delivery
Required skills
P&L ownership, cross-functional team leadership, client management, process improvement methodologies, AI adoption in operations, SOW creation, negotiation
Preferred skills
Order-to-cash experience, fintech or B2B SaaS background, AI-powered tool usage for forecasting
Technologies
AI tools for delivery visibility and forecasting
Responsibilities
Lead Engagement and Practice leaders; ensure project requirements and customer satisfaction; own P&L for PS department; partner with Sales, Finance, Product, and Development; recruit and coach managers; develop PS methodologies
Seniority
Director, strategic leadership with hands-on oversight
