Digital and Payment Solutions Pillar Service Leader, Senior Manager
Core
Senior Manager accountable for financial performance, delivery execution, and team effectiveness across a Professional Services portfolio focused on digital payment, fintech, and transaction-based solutions.
Role type
Senior Manager, product-aligned Professional Services Leader
Builds
Scalable delivery practices, repeatable standards, and automated workflows for digital payment and fintech solutions
Domain
Financial Technology (Fintech), Digital Payments, Professional Services
Required skills
Portfolio management, financial performance management, delivery execution, team leadership, operational reporting, process improvement, stakeholder alignment, risk management, workforce planning, change management
Preferred skills
Leading multisite or globally distributed teams, experience with automation and AI-enabled delivery practices
Technologies
None explicitly stated
Responsibilities
Own portfolio performance across revenue, margin, utilization, and capacity planning; Lead delivery execution to improve predictability and customer experience; Translate product and financial targets into operating plans; Partner with Process Architecture to standardize delivery workflows; Partner with Delivery Orchestration to adopt automation and AI tools; Align with Product, Sales, and Customer Success on roadmap and outcomes; Drive adoption of standardized delivery practices; Develop and lead global delivery teams
Seniority
Senior, hands-on IC with people leadership
