Senior Customer Success Manager - Enterprise
Core
Trusted advisor for Klaviyo's enterprise business in EMEA, driving customer growth, retention, and expansion through consultative strategies and AI-integrated workflows.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customized success plans, strategies for email/SMS/digital channel revenue, and smarter AI-driven systems for customers.
Domain
EMEA, Enterprise SaaS, Marketing Automation, E-Commerce
Required skills
CRM, Campaign Management, Data & Analytics, Digital Marketing, Marketing Technology Solutions, AI experimentation, Stakeholder Management, Commercial Conversations, Problem Solving, Project Management
Preferred skills
G-Suite, Gainsight, Salesforce, Experience explaining software goals to end users
Technologies
Klaviyo platform, G-Suite, Gainsight, Salesforce
Responsibilities
Transform workflows by integrating AI; Drive Net Revenue Retention by mitigating churn and identifying expansion opportunities; Devise customized success plans based on customer goals; Compose strategies to increase multi-channel revenue; Proactively review performance and ensure consistent messaging; Share feedback with Product/Engineering; Maintain up-to-date knowledge of product releases.
Seniority
Senior, hands-on IC