Staff Technical Support Engineer
Core
Provide responsive, high-quality technical assistance to customers, investigating and resolving technical issues across Windows, macOS, Linux, cloud, networking, and security environments.
Role type
Staff Technical Support Engineer
Builds
Customer trust and knowledge base for SentinelOne's AI-native security platform
Domain
Cybersecurity / Endpoint Security / Cloud Security
Deliverable
client delivery
Required skills
System-level diagnostics, kernel debugging, memory dump analysis, network troubleshooting, scripting (PowerShell/Python/Bash), documentation, case ownership
Preferred skills
Endpoint security experience, cloud platforms, cybersecurity certifications
Technologies
Wireshark, MTR, Curl, TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, Web proxy
Responsibilities
Troubleshoot technical issues across supported operating environments; Perform performance tracing and system-level diagnostics; Reproduce issues by building scripts and test environments; Collaborate with specialized technical teams on complex problems; Identify recurring issues and contribute knowledge articles; Provide structured feedback for product improvements.
Seniority
Staff, hands-on IC