Client Success Lead (Media)
Core
Bridge between Product, Client Services, and users to drive adoption and maximize value of the Retail Media Portal.
Role type
Client Success Lead (Retail Media)
Builds
Retail Media Portal adoption and user experience for retailers, agencies, and brand partners
Domain
Retail Media, Customer Data Science, SaaS
Deliverable
product features
Required skills
Retail Media ecosystem knowledge, stakeholder relationship building, training and enablement delivery, analytical thinking, process improvement
Preferred skills
Product expertise, curiosity about user behavior, attention to detail
Technologies
Retail Media Portal
Responsibilities
Drive product adoption across retailers and agencies, create user guides and training materials, deliver training to internal and external users, identify gaps in workflows and collaborate with Product teams, monitor adoption metrics and translate insights into product recommendations
