Client Success Manager, EMEA
Core
Oversee client utilization of the Skai digital marketing platform to drive retention, satisfaction, and measurable ROI, with an immediate focus on Retail media and SEM.
Role type
Client Success Manager (IC)
Builds
Client retention and growth within accounts using Skai platform capabilities (via careerplan.io/jobs/22-00A-4C-275-client-success-manager-emea-at-skai)
Domain
Digital Marketing, Retail Media, SEM
Deliverable
client delivery
Required skills
Digital marketing campaign management, Retail media expertise, SEM expertise, Client services, Technical project management, Client audits, AI tool usage, Cross-functional collaboration
Preferred skills
DSP experience, Media agency experience, French or Spanish language, Basic JavaScript/HTML, AI builder capabilities
Technologies
Skai platform, Amazon, Walmart, Instacart, Google, Microsoft, Criteo, Citrus Ads, AI tools, Microsoft Excel
Responsibilities
Drive client retention and identify growth opportunities, Provide initial and ongoing platform training, Provide technical support and strategy across multiple retailers, Understand client business goals and align Skai capabilities, Run structured proactive communication cadences, Partner across internal teams to solve client problems
Seniority
Mid-level, hands-on IC