(Senior) Key Account Success Manager (x/f/m)
Core
Manage a fixed portfolio of hospital and clinic accounts, driving strategic growth and customer success for Doctolib's hospital solutions.
Role type
Senior Key Account Manager (Hospital)
Builds
Strategic account growth and customer success for hospital clients
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
C-level communication, account management, sales motivation, contract negotiation, MRR/KPI analysis, cross-selling, stakeholder management, tech affinity
Preferred skills
Healthcare industry experience, strategic key account experience, AI affinity
Technologies
SaaS platforms
Responsibilities
Build long-term relationships with hospital decision-makers, identify and drive cross-selling opportunities, negotiate and close contracts, analyze customer and business metrics to derive actions, collaborate with Sales, Deployment, and Technical Project Management
Seniority
Senior, hands-on IC
