Senior Professional Services Engineer
Core
Own the full post-sales lifecycle for Abnormal's enterprise customers in Japan, leading technical deployment of email security platforms and managing ongoing customer success, adoption, and expansion.
Role type
Senior Professional Services Engineer (Post-Sales & Customer Success)
Builds
Abnormal platform implementations (Inbound Email Security, Account Takeover Protection, AI Security Mailbox, Email Productivity, AI Phishing Coach, Posture Management) for Microsoft 365 and Google Workspace environments.
Domain
Enterprise Cybersecurity / Email Security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Japanese (native/fluent), English (professional), enterprise SaaS post-sales implementation, customer success management, email security fundamentals (SPF, DKIM, DMARC, SMTP, MX), Microsoft 365, Google Workspace, project management, stakeholder management at executive level, CRM (Salesforce), case management (Jira).
Preferred skills
Experience founding a regional practice, Gainsight proficiency, SIEM/log analysis, API integration experience.
Technologies
Abnormal platform, Microsoft 365, Google Workspace, Salesforce, Jira, SIEM tools.
Responsibilities
Lead technical deployment and go-live for new Japanese customers; manage concurrent implementation projects from handoff to hypercare; deliver product training and enablement in Japanese; conduct business reviews and drive adoption/retention; act as the primary point of contact for customer success; translate regional feedback to global Product/Engineering; maintain accurate project records and status.
Seniority
Senior, hands-on IC with strategic account ownership.