Desktop Support Engineer
Core
Deliver high-quality End-User Computing (EUC) and desktop support across multiple client sites, ensuring effective resolution of day-to-day technology needs.
Role type
Desktop Support Engineer
Builds
Hardware imaging, device support, and IT service management workflows
Domain
IT Support / EUC / Windows Environment
Deliverable
client delivery
Required skills
Windows environment management, hardware building and imaging, Microsoft 365 administration, Active Directory management, Intune configuration, SCCM usage, networking fundamentals (DNS, DHCP, VPN), printer troubleshooting, ITSM tool usage (ServiceNow)
Preferred skills
ITIL practices familiarity
Responsibilities
Incident troubleshooting and timely resolution, diagnosing connectivity issues, building and imaging hardware, supporting laptop devices, managing user accounts and devices via M365/AD/Intune/SCCM, resolving printer issues, using ServiceNow for ticket management
Seniority
Mid-level, hands-on IC