Customer Success Manager
Core
Drive adoption and value realization for Objective Connect, a governance, risk, and compliance information hub, by building strong customer relationships and guiding product usage.
Role type
Customer Success Manager (SaaS)
Builds
Customer adoption, product usage, and renewal outcomes for the Connect platform
Domain
Governance, Risk, and Compliance (GRC) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship building, commercial acumen (retention/renewals), stakeholder communication, SaaS/cloud technology understanding, product demonstration, proactive problem solving, cross-functional collaboration
Preferred skills
Experience in Account Management, Sales, or Consulting, ability to translate technical concepts for non-technical audiences
Technologies
Objective Connect, SaaS platforms, cloud-based tools
Responsibilities
Build genuine relationships with customers and become a go-to person throughout their journey; Drive product usage and help customers identify new ways to use Connect; Lead customer reviews and engagement activities to demonstrate value; Monitor customer health and proactively spot opportunities and risks; Achieve customer renewals and identify growth opportunities with Sales; Capture customer feedback and relay insights to Product and Engineering; Conduct demonstrations, workshops, and training to help customers understand the product; Collaborate with Sales, Product, Engineering, and Support to ensure customer outcomes
Seniority
Individual Contributor (Mid-Senior level)
