SAP Customer Success Manager – Adelaide
Core
Ensure long-term success for SAP solutions by driving adoption, satisfaction, and growth for clients post-implementation.
Role type
Senior Customer Success Manager (SAP/ERP)
Builds
Client retention, service continuity, and organic account growth within SAP implementations
Domain
Enterprise Software / SAP / ERP / Professional Services
Deliverable
client delivery
Required skills
Client success management, account management, stakeholder engagement, commercial acumen, CRM proficiency, risk identification, business review facilitation
Preferred skills
SAP product exposure, ERP implementation experience, executive-level communication, contract negotiation support
Technologies
SAP S/4HANA, SAP BTP, SAP Joule, CRM platforms
Responsibilities
Manage and nurture a portfolio of existing clients as a trusted advisor and escalation point; Build deep relationships with key stakeholders from operational leads to C-suite; Proactively monitor client health, satisfaction, and adoption to identify risks; Collaborate with delivery and Aftercare teams for service continuity; Identify and develop organic growth opportunities including service expansion; Conduct regular business reviews presenting value realisation insights; Advocate for client needs internally to influence delivery priorities; Support contract renewals and commercial negotiations
Seniority
Senior, hands-on IC