Founding Customer Success Manager
Core
Own the full customer journey for veterinary practice customers in Germany, from onboarding through renewal and expansion.
Role type
Founding Customer Success Manager
Builds
Trust and retention for a non-bilingual, German-speaking customer base in the veterinary sector
Domain
Healthtech / Veterinary services
Deliverable
client delivery
Required skills
Fluent German (native or C2), SaaS customer success, churn management, upsell/expansion, process building, feedback synthesis
Preferred skills
SaaS metrics (churn, NRR), veterinary or healthcare background
Technologies
None stated
Responsibilities
Own onboarding, support tickets, renewals, and expansion; conduct German-language check-in calls; analyze churn signals; build CS playbooks and documentation
Seniority
Founding team, early-stage
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