Solution Architect (Presales) - Genesys
Core
Pre-sales Solution Architect designing and demonstrating customer experience (CX) solutions for prospects and clients.
Role type
Senior pre-sales solution architect (CX/Contact Center)
Builds
CX solutions, contact center platforms, unified communications, and CRM integrations
Domain
Customer Experience (CX), Contact Center, Unified Communications, CRM
Required skills
Contact center platforms (Genesys, Cisco, Avaya, Aspect), Unified Communications, Microsoft Dynamics CRM, pre-sales consulting, solution architecture, competitive intelligence, technical certifications, stakeholder management, negotiation, presentation skills
Preferred skills
Technical certifications in Genesys Cloud, networking (Cisco, Juniper), operating systems (Windows Server, Linux), pre-sales experience in CXE solution areas
Technologies
Genesys, Cisco, Avaya, Aspect, Microsoft Dynamics CRM, Azure, Experlogix, Contracts Express
Responsibilities
Collaborate with Account Executives to establish pursuit strategies and solution definitions; deliver targeted presentations and demonstrations; establish rapport with business and technical contacts; contribute market feedback to product teams; conduct webinars and present at conferences; review and approve sales quotes; author Statements of Work; facilitate project transition to delivery teams; provide escalation support for solution design.
Seniority
Senior, hands-on IC
