Senior CRM Business Analyst
Core
Senior CRM Business Analyst supporting pharmaceutical and life sciences organizations in improving commercial excellence and engagement with healthcare professionals.
Role type
Senior IC Business Analyst / Functional Consultant
Builds
CRM and Speaker Bureau ecosystems (Veeva, Salesforce, OCE) for U.S.-based pharmaceutical and life sciences clients
Domain
Life Sciences / Pharmaceutical Commercial Operations
Required skills
Business analysis, Functional consulting, Solution expertise, CRM platform expertise (Veeva, Salesforce, OCE), Speaker Bureau processes, Stakeholder management, Requirements gathering, Process optimization, Workshop facilitation, Technical translation (via careerplan.io/jobs/7cff2127-347b-4603-bfa6-12755021b97d-senior-crm-business-analyst-at-jobgether)
Preferred skills
10+ years CRM/Speaker Bureau experience, Life sciences commercial systems implementation, Consulting background, System integrations coordination
Technologies
Veeva CRM, Salesforce, OCE
Responsibilities
Lead client workshops and discovery sessions to understand business objectives and operational requirements; Act as a trusted advisor throughout CRM and Speaker Bureau implementation projects; Analyze business challenges and recommend solution approaches and process optimization; Gather, document, validate, and prioritize business and functional requirements; Translate business requirements into functional specifications for technical teams; Support solution design, configuration, testing, deployment, and implementation; Partner with clients to promote successful adoption; Facilitate executive-level meetings; Support UAT, issue resolution, and change management; Collaborate with cross-functional delivery and product teams; Support occasional travel to customer locations.
Seniority
Senior, hands-on IC