Salesforce Business Analyst
Core
Bridge between business needs and Salesforce solution delivery, focusing on requirements elicitation, documentation, and stakeholder collaboration.
Role type
Senior Salesforce Business Analyst
Builds
Salesforce solutions for Health & Life Sciences, Contact Centers, Field Service, and emerging AI technologies (via careerplan.io/jobs/89-00A-97-368-salesforce-business-analyst)
Domain
Enterprise Software / Salesforce / Healthcare
Required skills
Salesforce Sales Cloud, Service Cloud, Health Cloud, BRD/FRD creation, process mapping, UML diagrams, user story writing, Agile ceremonies, UAT validation, UI/UX input, training material development
Preferred skills
Salesforce certifications (Admin, Business Analyst, Cloud Consultant), consulting environment experience, SOW-based engagement experience
Technologies
Salesforce, Agentforce, Data Cloud
Responsibilities
Gather and document Salesforce-specific business requirements; Develop user stories, epics, acceptance criteria, and process flows; Lead workshops and discovery sessions to align scope; Validate solutions through UAT and recommend native improvements; Create high-quality deliverables including wireframes and diagrams; Develop training materials and support post-go-live adoption
Seniority
Senior, hands-on IC