Business Analyst, Patient Services
Core
Subject matter expert championing customers and internal stakeholders to deliver digital experiences for patient support programs.
Role type
Business Analyst (Product Innovation)
Builds
Digital experiences for patient support programs, specialty pharmacy, and data migration strategies.
Domain
Healthcare / Biopharma / Specialty Health
Deliverable
product features
Required skills
Business analysis, user story creation, gap analysis, impact assessment, KPI definition, requirement traceability, change management, qualitative and quantitative analysis, compliance with privacy regulations
Preferred skills
Business analysis certification, technology industry experience, biopharma industry experience, Salesforce experience
Technologies
Salesforce
Responsibilities
Partner with product managers and technology teams to convert business needs into user stories; assess existing business processes for improvement and automation; refine and prioritize product backlog based on business value; lead agile ceremonies; perform gap analyses and impact assessments; define and track KPIs; maintain detailed documentation and requirement traceability; support change management and training; use analysis to inform product decisions and ensure regulatory compliance.
Seniority
Mid-level, hands-on IC