Customer Success Associate - RTSM
Core
Provide effective customer service for internal and external customers using knowledge of company products and programs within the Randomization and Trial Supply Management group.
Role type
Customer Success Associate
Builds
Customer support services for life sciences companies
Domain
Life Sciences / SaaS
Deliverable
client delivery
Required skills
Customer service, English communication, policy adherence, cross-functional collaboration
Responsibilities
Respond to incoming customer support requests via phone or email, Process customer support inquiries and change requests, Collaborate with operations teams to resolve issues, Provide feedback on service issues to operations, Partner with business development for custom support
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