Customer Service Representative | Dagupan, Pangasinan
On-site
Core
On-site customer service professional supporting international clients in a fast-paced BPO environment.
Role type
Customer Service Representative
Builds
Customer support services for international clients
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
English communication, customer service, problem-solving, multitasking, attention to detail
Preferred skills
Previous BPO or call center experience, experience in healthcare/technical/billing support
Technologies
Multiple support systems
Responsibilities
Handle inbound/outbound calls, live chat, and email support; manage customer escalations and retention; perform appointment scheduling and billing support tasks
Seniority
Entry-level to Mid-level, hands-on IC