Systems Reliability Engineer
Core
Troubleshoot, debug, and diagnose customer issues in the field for Hyperconverged Infrastructure (HCI) and Hybrid-Cloud solutions.
Role type
Technical Support Engineer
Builds
Auto-support infrastructure and tools to scale field deployment
Domain
Cloud software, Hyperconverged Infrastructure (HCI), Virtualization, Networking, Storage
Deliverable
client delivery
Required skills
Troubleshooting, Virtualization (VMware ESXi), Networking (layer 2/3), Linux Systems (CLI administration), Storage Analysis
Preferred skills
Multilingual (Korean / Mandarin)
Technologies
VMware ESXi, Citrix, Microsoft, Linux
Responsibilities
Troubleshoot, debug, and diagnose customer issues encountered in the field; Improve the serviceability of the product by testing new features and developing tools to scale field deployment and auto-support infrastructure; Provide analysis of the existing customer base to avoid and minimize risks in the field; Define and lead changes to the product with the development engineering team based on feedback from customers and field implementations; Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in the ecosystem; Develop and work on internal and external knowledge bases; Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.
