Student Support & Success - Customer Service
HybridNo visa sponsorship
Core
Front-line support and relationship management for families in an education and tutoring company, handling billing, scheduling, access, and student engagement from onboarding to results day.
Role type
Customer service and student success professional
Builds
Customer relationships and operational support for students and families
Domain
Education / Tutoring
Deliverable
dashboards & analysis
Required skills
Inbound/outbound phone communication, CRM management, conflict resolution, account management, student engagement tracking
Preferred skills
HubSpot experience, Australian education sector background
Responsibilities
Answer live inbound calls, emails, and texts; manage customer accounts and log records in CRM; handle escalations with empathy; collaborate with internal teams; support student engagement and track outcomes
