Customer Service Representative
Core
Deliver excellent customer service across multiple channels, handling enquiries, registrations, complaints, and transactions accurately and efficiently.
Role type
Customer Service Representative
Builds
Customer satisfaction, retention, and revenue growth for British Council services
Domain
International Education & Cultural Exchange
Deliverable
client delivery
Required skills
Customer service, data accuracy, compliance adherence, product knowledge, CRM usage, digital tools proficiency
Responsibilities
Handle customer enquiries, complaints, and registrations; maintain accurate customer data; comply with safeguarding and security requirements; support bookings, payments, and refunds; provide customer insights for continuous improvement
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