Customer Success Manager | Manufacturing, ERP
Core
Strategic Customer Success Manager driving product adoption, digital transformation, and long-term business value for enterprise manufacturing accounts using ERP solutions.
Role type
Senior Customer Success Manager (Enterprise ERP)
Builds
Enterprise ERP solutions and digital transformation programs for manufacturing clients
Domain
Manufacturing / Enterprise Software (ERP)
Required skills
Strategic relationship management, enterprise software adoption, delivery risk management, executive stakeholder engagement, value metrics definition, subscription/license renewal management, cross-functional collaboration, manufacturing industry knowledge, ERP environment familiarity, Business Value Assessment (BVA) tools
Preferred skills
IFS products experience, manufacturing sector trends knowledge, upselling opportunity identification, customer advocacy initiatives, steering committee leadership
Technologies
ERP solutions, IFS products, Business Value Assessment (BVA) tools
Responsibilities
Lead customer success initiatives by coordinating large virtual teams across internal departments, customers, and implementation partners; Drive successful adoption and productive use of enterprise software products and services; Build and maintain strong relationships with senior customer stakeholders, executives, and strategic partners; Oversee program delivery activities and proactively identify, communicate, and address delivery-related risks; Monitor customer satisfaction, loyalty, product adoption, and value realization throughout the customer lifecycle; Support subscription and license renewal processes, contributing to revenue retention; Collaborate with Sales teams to identify potential upselling opportunities and support account growth; Lead executive steering committee meetings and provide regular progress updates to senior leadership.
Seniority
Senior, hands-on IC
