Customer Engagement Partner
Core
Support the centralised Customer Service team by developing and maintaining customer service reports and managing day-to-day communications with customers across mining, utilities, and heavy industries.
Role type
Customer Engagement Partner (Customer Service Representative)
Builds
Customer service reports and daily customer communications
Domain
Mining, utilities, and heavy industries
Deliverable
dashboards & analysis
Required skills
ERP systems, order management systems, data analysis, verbal communication, written communication, Microsoft Office
Responsibilities
Develop and maintain customer service reports, manage day-to-day communications with customers, consult and influence based on customer interactions, resolve customer order-related issues, handle multiple tasks simultaneously
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