Senior Manager, Revenue Operations, Customer Success
Core
Own end-to-end Revenue Operations support for the Customer Success organization, translating company revenue goals into executable operating plans to drive customer activation, growth, and retention.
Role type
Senior Manager, Revenue Operations (Customer Success)
Builds
Operational backbone for SMB Customer Success team including processes, systems, insights, and capacity planning
Domain
SaaS / Dental Practice Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Revenue Operations, Customer Success Operations, capacity planning, territory design, funnel metrics analysis, CRM management, process automation, stakeholder management
Preferred skills
High-growth environment experience, international expansion support, experimentation and pilot management
Technologies
Salesforce, Looker, Hex
Responsibilities
Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team; Partner with leadership on capacity planning, headcount modeling, territory design, and performance management; Develop and optimize pursuit prioritization, routing, and coverage strategies; Build reporting and dashboards for rep activity, productivity, and pipeline generation; Identify funnel gaps and partner to improve connect rates, meeting-set rates, and show rates; Design, refine, and automate workflows to increase efficiency; Establish pipeline-management practices including aging, follow-up, and closed-lost processes; Partner with Sales, Marketing, and Enablement for top-of-funnel alignment; Support international expansion into several countries over 12 months
Seniority
Senior Manager, strategic partner & operational owner
