Technical Department Administrative Assistant
Core
Administrative coordination and operational monitoring for a Technical Department, ensuring service delivery, contract management, and team scheduling.
Role type
Administrative Assistant (Technical Operations)
Builds
Operational reports, service agreements, and documentation for client and partner engagements
Domain
IT Infrastructure & Cybersecurity
Deliverable
dashboards & analysis
Required skills
MS Office (Word, Excel, PowerPoint, Outlook), contract monitoring, ticketing portal management, client/partner coordination, scheduling, report preparation
Preferred skills
ERP systems experience, university degree
Technologies
Ticketing Portal, MS Office Suite
Responsibilities
Monitor daily operations in the Ticketing Portal; coordinate with clients and partners on service requests; review automated service reports; manage contract consumption and renewals; manage personnel schedules; prepare operational reports; maintain employee qualification records; coordinate project signoffs
Seniority
Mid-level, hands-on IC
