Customer Success Manager - Sportsbook, North America
Core
Manage the ongoing customer lifecycle for sports betting clients in North America, driving retention, upsell/cross-sell, and contract renewals.
Role type
Senior B2B Customer Success Manager (Sports Betting)
Builds
Genius Sports' portfolio of services for sports betting operators
Domain
Sports betting technology and data
Required skills
B2B commercial acumen, contract management, upsell/cross-sell strategy, CRM proficiency, data analysis, stakeholder management, SLA monitoring
Preferred skills
Sports betting industry experience, sports technology background, international travel readiness
Technologies
Salesforce, Excel
Responsibilities
Manage customer lifecycle and ensure satisfaction; Identify and execute upsell/cross-sell opportunities; Contribute to contract renewal processes; Monitor customer performance against SLAs; Liaise with trading and support teams to resolve issues; Own customer and contract data within CRM for revenue forecasting.
Seniority
Mid-Senior, hands-on IC