Customer Success Team Lead

Colombia, COFull-time2026-10-07 → 2026-10-16

Core

Lead and develop a global team of Customer Success Managers (CSMs) to drive retention, upsells, and account growth for SMB clients in the Americas.

Role type

Senior Customer Success Team Lead

Builds

Scalable customer success processes and team performance for SMB segment

Domain

B2B SaaS / Hospitality Technology

Required skills

Team leadership and mentorship, Strategic account growth, CRM proficiency, Data analysis, Cross-functional collaboration, Performance management

Preferred skills

Short-term rental industry experience, SMB market knowledge

Technologies

Salesforce, BI tools, Customer Success tools

Responsibilities

Lead and mentor a team of global CSMs, Analyze customer data and trends to identify opportunities, Manage high-level customer escalations, Report on team performance and portfolio health, Work cross-functionally to resolve blockers, Drive strategic conversations with key accounts

Seniority

Senior, hands-on IC with team management

About Guesty

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth. With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations. We’re proud to have over 800 team members across 16 countries, all working