Customer Engagement Client Manager
Core
Design and optimize data-driven loyalty and CRM programs to deepen client relationships and drive customer retention and growth.
Role type
Senior Client Manager (Loyalty & CRM)
Builds
Personalized customer engagement programs and targeted communication campaigns
Domain
Retail & Consumer Goods / Customer Data Science
Deliverable
product features
Required skills
CRM strategy, loyalty program design, stakeholder management, campaign performance analysis, project management, team leadership, Agile methodologies
Preferred skills
Commercial awareness, strategic planning, cross-functional collaboration
Responsibilities
Lead customer engagement and CRM initiatives across multiple client stakeholders; Translate customer insight into targeted engagement programmes and personalised communications; Partner with analysts and data scientists to improve loyalty and retention; Measure campaign performance and recommend actions to improve effectiveness; Build trusted relationships with client stakeholders and support strategic planning discussions
Seniority
Senior, hands-on IC with team leadership