Mission Operator - Chicago Police Department
Core
Serve as the primary technical advisor for public safety agencies, driving technology adoption, operational optimization, and modernization of Axon's ecosystem.
Role type
Senior technical account management / customer success lead
Builds
Customer trust, operational outcomes, and successful deployment of public safety technology
Domain
Public Safety / Enterprise Software / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, complex troubleshooting, root-cause analysis, executive communication, strategic planning, stakeholder management, data analysis
Preferred skills
AI adoption expertise, digital transformation leadership, mentoring
Technologies
Cloud infrastructure, networking, enterprise integrations, Power BI, SQL, Axon ecosystem
Responsibilities
Lead onsite deployments and critical customer engagements; conduct business and technology reviews; analyze customer health and adoption metrics; deliver advanced technical training; guide implementation planning and architecture discussions; represent customer priorities across the organization
Seniority
Senior, hands-on IC with strategic leadership