Mission Operator - Baltimore
Core
Serve as the primary technical advisor for public safety agencies, driving technology adoption, operational improvements, and modernization across Axon's ecosystem of devices and cloud software.
Role type
Senior IC Mission Operator (Technical Account Management & Customer Success)
Builds
Customer trust, operational outcomes, and technology adoption strategies for public safety agencies
Domain
Public Safety / Enterprise Software / Cloud Technologies
Required skills
Technical account management, customer success, solution engineering, complex troubleshooting, root-cause analysis, executive communication, consulting, networking knowledge, cloud infrastructure, integration management, data analysis
Preferred skills
AI adoption, digital transformation, Power BI, SQL, mentoring
Technologies
Axon ecosystem, cloud technologies, networking, Power BI, SQL
Responsibilities
Serve as primary technical advisor for assigned public safety agencies; Build trusted relationships with technical, operational, and executive stakeholders; Conduct regular business and technology reviews; Independently troubleshoot complex software, hardware, networking, and integration issues; Lead deployments and drive customer adoption; Analyze customer health and operational performance metrics; Deliver advanced technical training and develop best practices; Lead onsite deployments and critical customer situations.
Seniority
Senior, hands-on IC
