Technical Account Manager
Core
Build long-term strategic partnerships with key enterprise customers by providing technical expertise, managing relationships, and driving product adoption for Axon's safety and justice devices and cloud software.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Axon's ecosystem of devices and cloud software for public safety and justice sectors
Domain
Public Safety / Justice / Enterprise IT
Deliverable
client delivery
Required skills
Enterprise customer relationship management, Tier-2 technical support, project management, cross-functional collaboration, technical documentation, stakeholder management, problem-solving, adaptability, strategic communication
Preferred skills
Software image creation, routing/switching/WLAN/telecom knowledge, Microsoft Azure/Entra ID, network administration (TCP/IP, DNS, Firewalls), embedded systems, IAM, SaaS, digital video, mobile communications, IP security
Technologies
Axon devices, Cloud software, Microsoft Azure, Entra ID, SQL Server, Active Directory, TCP/IP, DHCP, DNS, SSH, Firewalls, APIs
Responsibilities
Lead business and technical presentations with VP-level executives, manage customer expectations and satisfaction, provide Tier-2 technical support, create knowledge base articles, escalate errors and trends to engineering, build and maintain internal test environments, collaborate with local partners on software/hardware deployment, travel to customer sites in Germany as needed, gather and relay customer feedback to product teams.
Seniority
Senior, hands-on IC
