Staff Technical Support Engineer
Core
Provide grade-A technical support for enterprise customers in EMEA, acting as the first point of contact for complex security issues.
Role type
Staff Technical Support Engineer
Builds
Automation tools, knowledge base articles, and self-service solutions to improve support efficiency.
Domain
Cybersecurity (Endpoint, Cloud, Identity, AI)
Deliverable
client delivery
Required skills
Mac, Linux, K8s, cloud (AWS, GCP, Azure), mobile, AI, network security, endpoint security, ticketing systems, scripting
Preferred skills
coding experience, innovation in support workflows
Responsibilities
Analyze complex customer issues and validate severity, provide high-quality updates to customers, escalate tickets appropriately, identify trends and widespread issues, build tools to improve support speed and quality, analyze support workflows for efficiency improvements
Seniority
Staff, hands-on IC with cross-organizational project leadership
