Support Associate (Pune)
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Support Associate (Customer Service)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, Spoken and written Hindi, Problem-solving, Time management, Adaptability, Data usage for decision making
Preferred skills
Prior customer support or contact center experience, Travel or e-commerce industry experience, CRM or ticketing system familiarity
Responsibilities
Handle a high volume of inquiries and deliver accurate, timely resolutions, Take end-to-end ownership of booking issues (changes, cancellations, payments), Work rotational shifts to support a 24/7 global operation, Collaborate with Team Leaders and other teams to resolve complex cases, Safeguard customer data and maintain strict confidentiality
