Embedded Technical Account Manager
Core
Own day-to-day relationships with key enterprise customers, providing technical expertise, best practices, and strategic partnership to help them achieve operational goals using Axon's devices and cloud software.
Role type
Senior Embedded Technical Account Manager (Enterprise)
Builds
Long-term strategic partnerships and successful deployments of Axon's safety and justice ecosystem products.
Domain
Public Safety / Justice / Enterprise IT Infrastructure
Deliverable
client delivery
Required skills
Enterprise customer relationship management, Tier-2 technical support, ITIL and Change Management, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls), Database solutions (SQL, NoSQL), Embedded Systems knowledge, Technical documentation creation, Cross-functional collaboration
Preferred skills
Experience with Digital Video, Mobile communications, IP security, IAM, SAAS, Cloud platforms (AWS, Azure)
Technologies
Microsoft Server/Client, SQL Server, Active Directory, Azure Entra ID, AWS RDS, PostgreSQL, Oracle, MySQL, MongoDB, Db2, Wi-Fi, Routing/Switching
Responsibilities
Lead business and technical presentations to VP-level audiences, manage customer expectations and satisfaction, provide technical escalation support, report bugs and trends to engineering, create and maintain internal test environments, administer deployment records, coordinate software/hardware deployment with local partners, communicate customer feedback to drive product development, travel to customer sites across Germany.
Seniority
Senior, hands-on IC with strategic account ownership