Technical Account Manager - North Macedonia
Core
Own day-to-day relationship with key government and enterprise customers, providing technical expertise, project management, and deployment support for Axon's safety and justice devices and cloud software.
Role type
Senior Technical Account Manager (Government/Enterprise)
Builds
Strategic partnerships and successful deployments of Axon's body-worn cameras, cloud software, and related hardware/software ecosystems.
Domain
Public Safety / Government / Enterprise IT / Network Infrastructure
Deliverable
client delivery
Required skills
IT support and deployment, enterprise customer relationship management, technical project management, tier-2 technical support, ITIL and Change Management, network administration (TCP/IP, DHCP, DNS, SSH, Firewalls), database solutions (SQL, PostgreSQL, Oracle, MySQL, MongoDB), cloud platforms (Azure, AWS), digital video, mobile communications, IP security, embedded systems, IAM, SaaS
Preferred skills
Routing and switching methodologies, Wi-Fi, telecommunications, Internet technologies, Microsoft Server & Client OS, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (Entra ID), APIs, relational database administration
Technologies
Axon devices, cloud software, AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, Microsoft Server, Microsoft Active Directory, Microsoft Azure, Entra ID, TCP/IP, DHCP, DNS, SSH, Firewalls
Responsibilities
Lead business and technical presentations to VP-level audiences, manage customer expectations, provide technical escalation support, create and maintain internal product test environments, maintain deployment records, work with local partners for software/hardware deployment, communicate customer feedback to drive product development, travel to customer sites across North Macedonia.
Seniority
Senior, hands-on IC with strategic partnership ownership