Sr Technical Program Manager, Software Deployments
Core
Lead the delivery of complex, enterprise-grade SaaS solutions for public safety customers, ensuring seamless deployment and alignment with revenue recognition guidelines.
Role type
Senior Technical Program Manager (Software Deployments)
Builds
Enterprise SaaS deployments and infrastructure programs for public safety agencies
Domain
Public Safety Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical program management, enterprise software deployment, stakeholder alignment, risk mitigation, work estimation, change management, documentation, training delivery, team mentorship
Preferred skills
PMP certification
Technologies
Technical project management tools
Responsibilities
Lead complex enterprise SaaS product deployments ensuring milestones and deliverables align with customer expectations; Manage multiple medium to large-sized projects focusing on timelines, scope, and budget; Collaborate with product and engineering teams to define program requirements and ensure compliance with national and state standards; Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines; Support program planning activities through effective work estimation processes; Oversee program-level change management activities working closely with client partners and internal stakeholders; Develop comprehensive documentation to support customer acceptance and revenue recognition; Act as the primary facilitator for project team members and stakeholders ensuring effective communication and coordination; Identify project risks, develop mitigation strategies, and proactively address potential issues; Deliver foundational training to customers remotely and in person; Mentor junior project managers and support recruitment.
Seniority
Senior, hands-on IC