Vice President, Customer Success
Core
Lead and transform a 100-person Customer Success organization for U.S. Public Safety customers, driving product adoption, retention, and operational scalability.
Role type
VP of Customer Success (Strategy & Execution)
Builds
Scalable Customer Success processes, systems, and talent for public safety agencies
Domain
Public Safety / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success leadership, organizational design, SaaS product adoption, data-driven decision making, cross-functional influence, budget ownership, change management
Preferred skills
Salesforce, Gainsight, MBA
Technologies
Salesforce, Gainsight
Responsibilities
Lead and develop a 100-person Customer Success organization; Transform operating processes and systems for scale; Drive product adoption and customer outcomes; Partner cross-functionally with Sales, Product, and Support; Own the Customer Success budget and headcount strategy
Seniority
Executive, VP level
