Technical Support Lead
Core
Lead API Support team for fintech clients, resolving technical issues with billions in transaction volume and designing self-serve systems.
Role type
Senior IC Technical Support Lead (API)
Builds
API integrations for fintechs and digital banks
Domain
Fintech / Payments / API Infrastructure
Deliverable
client delivery
Required skills
API troubleshooting, SQL, incident management, team leadership, process design, technical communication
Preferred skills
payments domain knowledge, scripting/automation
Technologies
SQL, Python, Git
Responsibilities
Design and implement support processes and escalation pathways; troubleshoot complex API integrations and resolve incidents; manage 1–2 mid-level Support Engineers; provide feedback to Product and Engineering to improve systems; develop internal training guides and knowledge base.
Seniority
Senior, hands-on IC with management